# Glow Loyalty Help Center

> Help center for Glow

## Glow Loyalty Help Guides

- [How do I install Glow on my Shopify store?](http://help.glowloyalty.com/en/articles/14792031-how-do-i-install-glow-on-my-shopify-store.md): Install Glow from Shopify Apps to connect your store and start setting up your loyalty program. After installation, Glow should open inside your Shopify admin and show the setup wizard or dashboard.
- [How do I complete the Glow setup wizard?](http://help.glowloyalty.com/en/articles/14792032-how-do-i-complete-the-glow-setup-wizard.md): The Glow setup wizard helps you configure the first version of your loyalty program. Use it to choose how customers can earn points, name your points, pick widget colors, and set the starting point...
- [How can customers earn points in Glow?](http://help.glowloyalty.com/en/articles/14792033-how-can-customers-earn-points-in-glow.md): Customers can earn points in Glow when you enable earning methods and set the number of points each method should award.
- [How many points should customers earn for each order?](http://help.glowloyalty.com/en/articles/14792034-how-many-points-should-customers-earn-for-each-order.md): Your order earning rate controls how many points customers earn when they place an order.
- [How do I give points for signup, birthdays, and anniversaries?](http://help.glowloyalty.com/en/articles/14792035-how-do-i-give-points-for-signup-birthdays-and-anniversaries.md): Glow can award points for customer moments that are not tied to a purchase:
- [Which Glow plan should I choose?](http://help.glowloyalty.com/en/articles/14792036-which-glow-plan-should-i-choose.md): Choose your Glow plan based on two things:
- [How do I use the Glow dashboard setup links?](http://help.glowloyalty.com/en/articles/14792037-how-do-i-use-the-glow-dashboard-setup-links.md): Glow's Home dashboard includes shortcuts for the setup tasks merchants use most often: the getting started guide, Shopify embedded content blocks, integrations, the setup wizard, rewards, emails, r...
- [Getting started with Glow Loyalty](http://help.glowloyalty.com/en/articles/3828834-getting-started-with-glow-loyalty.md): Welcome to Glow Loyalty. This guide walks through the main pieces of a loyalty, rewards, and referral program for your Shopify store.
- [How do I change my Glow loyalty settings?](http://help.glowloyalty.com/en/articles/3475119-how-do-i-change-my-glow-loyalty-settings.md): Use Settings \> Account Settings to change most day-to-day Glow loyalty program settings, including points, earning methods, widget behavior, notifications, point expiration, VIP multipliers, and cu...
- [How do I set points for orders and exclude shipping or tax?](http://help.glowloyalty.com/en/articles/14792038-how-do-i-set-points-for-orders-and-exclude-shipping-or-tax.md): Use the order points setting to decide how many points customers earn for purchases, and use Shipping & Taxes to decide which order amount Glow should use.
- [Can I stop certain customer tags from earning points?](http://help.glowloyalty.com/en/articles/14792042-can-i-stop-certain-customer-tags-from-earning-points.md): Not directly from the Excluded Customer Tags field in Glow. That setting only stops loyalty notification emails for customers with matching Shopify tags.
- [What happens to points when an order is refunded or returned?](http://help.glowloyalty.com/en/articles/14792043-what-happens-to-points-when-an-order-is-refunded-or-returned.md): Glow can remove points after Shopify refunds and approved returns, but only if the matching settings are turned on before the refund or return event is processed.
- [Can customers earn points before an order is paid?](http://help.glowloyalty.com/en/articles/14792044-can-customers-earn-points-before-an-order-is-paid.md): Yes, but only if you turn on Glow's unpaid-order setting.
- [Which fields can I use in custom order rules?](http://help.glowloyalty.com/en/articles/5333985-which-fields-can-i-use-in-custom-order-rules.md): Use this reference when you are creating a custom order rule and want to know what each Data Field means.
- [How do I award different points for specific collections?](http://help.glowloyalty.com/en/articles/3475142-how-do-i-award-different-points-for-specific-collections.md): Use Collection Bonuses when products in a Shopify collection should earn a different number of points than your normal order earning rate.
- [How do I award points for custom customer actions?](http://help.glowloyalty.com/en/articles/5544803-how-do-i-award-points-for-custom-customer-actions.md): Use Custom Rewards when you want to award points for an action Glow cannot automatically verify on its own.
- [How do I award points only for Shopify POS orders?](http://help.glowloyalty.com/en/articles/3687761-how-do-i-award-points-only-for-shopify-pos-orders.md): Use an order rule when you want customers to earn order points for Shopify POS purchases, but not for online store purchases or other sales channels.
- [How do I award points to Shopify customers?](http://help.glowloyalty.com/en/articles/4076596-how-do-i-award-points-to-shopify-customers.md): Glow awards points through the earning types you enable for your loyalty program. Most stores start with points for signup and purchases, then add birthday points, anniversary points, referrals, co...
- [How do I create custom order rules for points?](http://help.glowloyalty.com/en/articles/3475138-how-do-i-create-custom-order-rules-for-points.md): Custom order rules let you change how many points customers earn when an order matches specific conditions. Use them when your normal points-per-order setting is too broad for the way you want your...
- [How do I set customer points to expire?](http://help.glowloyalty.com/en/articles/3597978-how-do-i-set-customer-points-to-expire.md): Point expiration lets Glow set a member's point balance to 0 after a period of inactivity. Use it when you want old unused point balances to stop staying active forever.
- [Where do customers enter their birthday?](http://help.glowloyalty.com/en/articles/3705067-where-do-customers-enter-their-birthday.md): Customers enter their birthday in the Glow loyalty widget on your storefront.
- [How do I create a fixed amount discount reward?](http://help.glowloyalty.com/en/articles/14792046-how-do-i-create-a-fixed-amount-discount-reward.md): A fixed amount discount reward lets customers exchange points for a discount worth a specific amount of money.
- [How do I create percentage and free shipping rewards?](http://help.glowloyalty.com/en/articles/14792047-how-do-i-create-percentage-and-free-shipping-rewards.md): Percentage and free shipping rewards let customers exchange points for popular Shopify discount types.
- [How do I create a flexible points reward?](http://help.glowloyalty.com/en/articles/14792049-how-do-i-create-a-flexible-points-reward.md): A flexible points reward lets customers choose how many points they want to redeem, instead of redeeming one fixed reward amount.
- [How do I limit when customers can use a reward?](http://help.glowloyalty.com/en/articles/14792050-how-do-i-limit-when-customers-can-use-a-reward.md): You can limit a Glow reward so the discount only works for certain orders, products, or collections.
- [How do I make rewards available only to certain VIP tiers?](http://help.glowloyalty.com/en/articles/14792051-how-do-i-make-rewards-available-only-to-certain-vip-tiers.md): Use the VIP Tier setting on a reward when you want that reward to appear only for customers in one VIP tier.
- [How do I control what happens when customers redeem rewards?](http://help.glowloyalty.com/en/articles/14792053-how-do-i-control-what-happens-when-customers-redeem-rewards.md): Glow gives you a few settings that control what customers see when they open the widget and redeem rewards.
- [Can customers use more than one discount code on an order?](http://help.glowloyalty.com/en/articles/3558887-can-customers-use-more-than-one-discount-code-on-an-order.md): Yes, customers can use more than one discount code when the discounts are allowed to combine in Shopify.
- [Do Glow reward discounts work with subscriptions?](http://help.glowloyalty.com/en/articles/8688896-do-glow-reward-discounts-work-with-subscriptions.md): Yes. Glow rewards can create discount codes for subscription purchases when the reward is configured to allow subscriptions and your Shopify store uses a compatible subscription app.
- [How do customers redeem their points?](http://help.glowloyalty.com/en/articles/3475085-how-do-customers-redeem-their-points.md): Customers redeem points from the Glow widget on your Shopify storefront.
- [How do I offer a free product as a reward?](http://help.glowloyalty.com/en/articles/3475131-how-do-i-offer-a-free-product-as-a-reward.md): You can offer a free product reward in two ways:
- [What rewards can I offer customers in Glow?](http://help.glowloyalty.com/en/articles/3623553-what-rewards-can-i-offer-customers-in-glow.md): Glow lets customers redeem loyalty points for rewards in your Shopify store.
- [How do I give points to customers and friends for referrals?](http://help.glowloyalty.com/en/articles/14792055-how-do-i-give-points-to-customers-and-friends-for-referrals.md): Use the referral point settings when you want Glow to reward the existing customer who shares a referral link, the new customer who uses it, or both.
- [Should referrals reward signup or first purchase?](http://help.glowloyalty.com/en/articles/14792056-should-referrals-reward-signup-or-first-purchase.md): Choose New customer signs up when you want referrals to feel instant. Choose New customer makes their first purchase when you want to reward referrals only after the referred customer buys.
- [How do I set up referral discounts safely?](http://help.glowloyalty.com/en/articles/14792057-how-do-i-set-up-referral-discounts-safely.md): Use referral discount rewards when you want the referring customer to receive a free reward after their friend makes a qualifying first purchase.
- [How do I track referral performance?](http://help.glowloyalty.com/en/articles/14792058-how-do-i-track-referral-performance.md): Use Analytics \> Referral Stats to see whether Glow is recording referred customers and whether referral points are being awarded.
- [How do I make referral links share my homepage?](http://help.glowloyalty.com/en/articles/3588070-how-do-i-make-referral-links-share-my-homepage.md): Use Share Link when you want customer referral links to point to one fixed page, such as your homepage or a referral landing page.
- [How do I set up a referral program in Glow?](http://help.glowloyalty.com/en/articles/3888426-how-do-i-set-up-a-referral-program-in-glow.md): Use Glow's referral program when you want customers to share a referral link with friends and earn points when those friends join or buy from your store.
- [How do I set up VIP tiers and point multipliers?](http://help.glowloyalty.com/en/articles/3579146-how-do-i-set-up-vip-tiers-and-point-multipliers.md): VIP tiers let you reward your best customers with higher point earning over time. Multipliers let you increase, reduce, or pause point earning for specific customers or tiers.
- [How do I connect Glow to Mailchimp?](http://help.glowloyalty.com/en/articles/14792062-how-do-i-connect-glow-to-mailchimp.md): Connect Mailchimp to Glow when you want to reward customers with loyalty points for joining your mailing list.
- [How do I reward customers for Judge.me reviews?](http://help.glowloyalty.com/en/articles/14792063-how-do-i-reward-customers-for-judge-me-reviews.md): Connect Judge.me to Glow when you want customers to earn loyalty points after they leave an eligible Judge.me review.
- [Can subscription orders earn points in Glow?](http://help.glowloyalty.com/en/articles/14792065-can-subscription-orders-earn-points-in-glow.md): Yes. Glow can award points for recurring or subscription payments when those payments are sent to Glow through the PayWhirl or Stripe integration webhooks.
- [Can customers earn points for Facebook, Instagram, TikTok, and X?](http://help.glowloyalty.com/en/articles/3475108-can-customers-earn-points-for-facebook-instagram-tiktok-and-x.md): Yes. Glow can show social earning actions in the loyalty widget so signed-in customers can earn points for Facebook, Instagram, TikTok, and X activity.
- [How do I connect Glow to Klaviyo?](http://help.glowloyalty.com/en/articles/10100000-how-do-i-connect-glow-to-klaviyo.md): Connect Klaviyo to Glow when you want loyalty data and loyalty events available in Klaviyo profiles, flows, email campaigns, and SMS campaigns.
- [How do I enable the Glow app embed in my Shopify theme?](http://help.glowloyalty.com/en/articles/14792066-how-do-i-enable-the-glow-app-embed-in-my-shopify-theme.md): The Glow app embed loads the loyalty widget on your Shopify storefront.
- [How do I show or hide the loyalty widget on specific pages?](http://help.glowloyalty.com/en/articles/14792067-how-do-i-show-or-hide-the-loyalty-widget-on-specific-pages.md): You can control where Glow's storefront launcher appears by page path.
- [How do I use referral links in storefront campaigns?](http://help.glowloyalty.com/en/articles/14792069-how-do-i-use-referral-links-in-storefront-campaigns.md): Use Glow referral links when you want an existing customer to get credit for sending a new customer to your store.
- [How do I add Glow to checkout, customer accounts, and Shopify POS?](http://help.glowloyalty.com/en/articles/14792072-how-do-i-add-glow-to-checkout-customer-accounts-and-shopify-pos.md): Glow can appear in several Shopify surfaces outside the standard storefront widget, including checkout and thank-you pages, customer account pages, Shopify Admin customer and order records, and Sho...
- [How do I move the loyalty widget on mobile?](http://help.glowloyalty.com/en/articles/4168942-how-do-i-move-the-loyalty-widget-on-mobile.md): Glow includes a built-in launcher position setting for the loyalty widget. Use that first if you want the launcher to move for both desktop and mobile.
- [How do I add Glow to Shopify customer profiles?](http://help.glowloyalty.com/en/articles/10492487-how-do-i-add-glow-to-shopify-customer-profiles.md): Use Glow's Shopify customer account app block when you want logged-in customers to see their loyalty program inside their Shopify customer profile.
- [How do I add text to the rewards launcher button?](http://help.glowloyalty.com/en/articles/3581151-how-do-i-add-text-to-the-rewards-launcher-button.md): You can show a short text label next to the Glow rewards launcher on your storefront.
- [How do I enable the Glow checkout extension?](http://help.glowloyalty.com/en/articles/10035172-how-do-i-enable-the-glow-checkout-extension.md): Use Glow's Shopify checkout app blocks when you want customers to see loyalty information during checkout or after an order is placed.
- [How do I hide the Rewards button on my store?](http://help.glowloyalty.com/en/articles/3475123-how-do-i-hide-the-rewards-button-on-my-store.md): The Rewards button is Glow's storefront launcher. Customers click it to open the loyalty widget.
- [How do I open the Glow widget from a link or custom button?](http://help.glowloyalty.com/en/articles/3475124-how-do-i-open-the-glow-widget-from-a-link-or-custom-button.md): You can open the Glow widget from your own storefront links, buttons, menu items, banners, or campaign links.
- [How do I preview and customize the loyalty widget?](http://help.glowloyalty.com/en/articles/4073113-how-do-i-preview-and-customize-the-loyalty-widget.md): Use Settings \> Widget Design to preview the loyalty widget and make basic visual changes, such as widget style, colors, and fonts.
- [How do I reposition or restyle the loyalty widget?](http://help.glowloyalty.com/en/articles/3588083-how-do-i-reposition-or-restyle-the-loyalty-widget.md): Use Glow's built-in settings first. They cover the most common launcher positions, widget colors, fonts, text, and basic display options.
- [How do I show customer point history and rewards on a Shopify page?](http://help.glowloyalty.com/en/articles/3475133-how-do-i-show-customer-point-history-and-rewards-on-a-shopify-page.md): You can add Glow loyalty information directly into a Shopify page, theme section, or custom content area.
- [How do I show points earned on product pages?](http://help.glowloyalty.com/en/articles/3570492-how-do-i-show-points-earned-on-product-pages.md): Use Glow's Product Points Earned app block to show customers how many points they can earn when they buy a product. The block is added in Shopify's theme editor and can be placed near the product f...
- [How do I use Glow with Shopify POS?](http://help.glowloyalty.com/en/articles/3475107-how-do-i-use-glow-with-shopify-pos.md): Add Glow to Shopify POS when you want staff to look up a customer's points and help them redeem rewards during an in-person sale.
- [What do customers see in my loyalty program?](http://help.glowloyalty.com/en/articles/3475103-what-do-customers-see-in-my-loyalty-program.md): Customers interact with Glow through the loyalty widget on your Shopify storefront.
- [How do I schedule loyalty reminder and point expiration emails?](http://help.glowloyalty.com/en/articles/14792074-how-do-i-schedule-loyalty-reminder-and-point-expiration-emails.md): Use Settings \> Email Templates to enable and schedule Glow's automated reminder emails. The schedule controls are inside each email template, not in a separate calendar page.
- [How do I customize the loyalty widget design?](http://help.glowloyalty.com/en/articles/14792076-how-do-i-customize-the-loyalty-widget-design.md): Use Glow's built-in design settings first, then use Custom CSS only when you need a more specific styling change.
- [How do I add my logo to Glow?](http://help.glowloyalty.com/en/articles/3475126-how-do-i-add-my-logo-to-glow.md): Add your logo in Settings \> Account Settings \> Design when you want Glow's customer-facing experience to match your store branding.
- [How do I customize Glow loyalty emails?](http://help.glowloyalty.com/en/articles/4166067-how-do-i-customize-glow-loyalty-emails.md): Glow sends automated emails when customers join your loyalty program, earn points, redeem rewards, receive referral rewards, and reach other loyalty milestones. You can customize these emails in tw...
- [How do I customize or translate text in Glow?](http://help.glowloyalty.com/en/articles/4169504-how-do-i-customize-or-translate-text-in-glow.md): Use Settings \> Translation to edit the customer-facing text Glow shows in the loyalty widget, email templates, Program Rules, and other loyalty surfaces that use Glow text.
- [How do I remove Glow branding from the loyalty widget?](http://help.glowloyalty.com/en/articles/3526480-how-do-i-remove-glow-branding-from-the-loyalty-widget.md): How you remove Glow branding depends on which widget style your store uses. The Pop Up widget removes Glow's powered-by branding automatically on paid plans. The Modern widget currently shows a Pow...
- [How do I use custom fonts in the loyalty widget?](http://help.glowloyalty.com/en/articles/3972584-how-do-i-use-custom-fonts-in-the-loyalty-widget.md): On paid plans, Glow gives you two ways to adjust loyalty widget fonts:
- [How do I use Glow API keys and webhooks?](http://help.glowloyalty.com/en/articles/14792081-how-do-i-use-glow-api-keys-and-webhooks.md): Use Glow's API keys and webhooks when you want another system to connect to your loyalty program. The API lets a developer read or update loyalty data, and webhooks let Glow send event notification...
- [How do I add or remove points for a customer?](http://help.glowloyalty.com/en/articles/3566269-how-do-i-add-or-remove-points-for-a-customer.md): Use manual point adjustments when you need to correct a member's balance, award points for an offline purchase, or remove points after a support issue. Glow updates the member's point balance as so...
- [How do I export loyalty members and point activity?](http://help.glowloyalty.com/en/articles/4901612-how-do-i-export-loyalty-members-and-point-activity.md): Use Glow exports when you need a CSV report for your members, point activity, discount activity, or referral activity. Member exports are emailed to the account owner when the CSV is ready. Activit...
- [How do I let only approved customers earn points?](http://help.glowloyalty.com/en/articles/3588076-how-do-i-let-only-approved-customers-earn-points.md): Glow does not have a separate member approval queue. If you want new members to join your loyalty program but earn 0 points until you approve them, you can use a 0.00 default VIP multiplier and the...
- [How do I safely import customers or update points in bulk?](http://help.glowloyalty.com/en/articles/3475139-how-do-i-safely-import-customers-or-update-points-in-bulk.md): Use Members \> Bulk Actions when you need to update several existing Glow members at once. Use a support-assisted import when you are migrating customers into Glow from another loyalty program or an...
- [How do I save customer loyalty data to Shopify?](http://help.glowloyalty.com/en/articles/12015344-how-do-i-save-customer-loyalty-data-to-shopify.md): Glow can sync loyalty data to Shopify metafields so you can use it in Shopify, reporting, customer-facing theme work, receipts, emails, and supported Shopify automation tools.
- [How do I store less customer data in Glow?](http://help.glowloyalty.com/en/articles/3687695-how-do-i-store-less-customer-data-in-glow.md): If you want Glow to store less customer profile information from Shopify, you can turn off Save User Information. When this setting is set to No, Glow does not save the customer's first or last nam...
- [What is an active member in Glow?](http://help.glowloyalty.com/en/articles/3475081-what-is-an-active-member-in-glow.md): An active member is a customer whose Glow point balance is greater than zero.
- [Why isn't my loyalty program working as expected?](http://help.glowloyalty.com/en/articles/14792083-why-isn-t-my-loyalty-program-working-as-expected.md): If Glow is not behaving the way you expect, start with the main program status, then narrow the issue by feature area: storefront widget, order points, rewards, referrals, integrations, or emails.
- [Why isn't the loyalty widget or product points block showing?](http://help.glowloyalty.com/en/articles/14792084-why-isn-t-the-loyalty-widget-or-product-points-block-showing.md): If the loyalty widget or Product Points Earned block is missing from your storefront, start by checking whether Glow is enabled and whether the right Shopify theme surface is active.
- [Why can't I access a Glow feature or setting?](http://help.glowloyalty.com/en/articles/14792085-why-can-t-i-access-a-glow-feature-or-setting.md): If a Glow page shows an Upgrade button, a field is disabled, or a save action does not work, the feature may be limited by your current subscription plan.
- [How do I stop bot customers from earning points?](http://help.glowloyalty.com/en/articles/6809779-how-do-i-stop-bot-customers-from-earning-points.md): If bots are creating customer accounts or loyalty members, use Shopify's spam protection to reduce bot signups and Glow's member creation blocklist to stop matching email addresses from becoming ne...
- [Why are customer accounts being created automatically?](http://help.glowloyalty.com/en/articles/3475157-why-are-customer-accounts-being-created-automatically.md): Glow creates loyalty member records when Shopify or a Glow customer-facing surface gives Glow a customer it can identify. This is expected behavior: Glow needs a customer email, phone number, or Sh...
- [Why aren't Glow discount codes working?](http://help.glowloyalty.com/en/articles/3669168-why-aren-t-glow-discount-codes-working.md): Glow rewards create Shopify discount codes. When a customer redeems points, Glow subtracts the points and asks Shopify to create the discount code using the settings from that reward.
- [Why aren't login and registration links working?](http://help.glowloyalty.com/en/articles/3475144-why-aren-t-login-and-registration-links-working.md): If the loyalty widget's Sign in, Login, or Create account links do not open the right page, check two places:
- [Why didn't my customer earn points for an order?](http://help.glowloyalty.com/en/articles/3475149-why-didn-t-my-customer-earn-points-for-an-order.md): If a customer did not earn points for an order, start by checking whether Glow recorded an order points activity, then review the order and settings that control order earning.
- [Can Glow help with custom development?](http://help.glowloyalty.com/en/articles/3739293-can-glow-help-with-custom-development.md): Glow does not provide custom development services. That helps our team stay focused on maintaining and improving the loyalty app for all merchants.
- [How do I cancel my Glow account?](http://help.glowloyalty.com/en/articles/3475094-how-do-i-cancel-my-glow-account.md): Uninstall Glow from Shopify Admin \> Settings \> Apps when you want to cancel your Glow account and remove the loyalty program from your store. Shopify sends the uninstall notice to Glow, future Glow...
- [How do I pause my Glow loyalty program?](http://help.glowloyalty.com/en/articles/3475090-how-do-i-pause-my-glow-loyalty-program.md): Pause Glow when you want to temporarily stop customers from earning or redeeming points without uninstalling the app or deleting your loyalty setup.
- [How does Glow pricing work?](http://help.glowloyalty.com/en/articles/3623461-how-does-glow-pricing-work.md): Glow plans are based on the number of active members in your loyalty program and the features you need.