Glow

If Glow is not behaving the way you expect, start with the main program status, then narrow the issue by feature area: storefront widget, order points, rewards, referrals, integrations, or…

Why isn't my loyalty program working as expected?

If the loyalty widget or Product Points Earned block is missing from your storefront, start by checking whether Glow is enabled and whether the right Shopify theme surface is active.

Why isn't the loyalty widget or product points block showing?

If a Glow page shows an Upgrade button, a field is disabled, or a save action does not work, the feature may be limited by your current subscription plan.

Why can't I access a Glow feature or setting?

If bots are creating customer accounts or loyalty members, use Shopify's spam protection to reduce bot signups and Glow's member creation blocklist to stop matching email addresses from becoming new…

How do I stop bot customers from earning points?

Glow creates loyalty member records when Shopify or a Glow customer-facing surface gives Glow a customer it can identify. This is expected behavior: Glow needs a customer email, phone number,…

Why are customer accounts being created automatically?

Glow rewards create Shopify discount codes. When a customer redeems points, Glow subtracts the points and asks Shopify to create the discount code using the settings from that reward.

Why aren't Glow discount codes working?

If the loyalty widget's Sign in, Login, or Create account links do not open the right page, check two places:

Why aren't login and registration links working?

If a customer did not earn points for an order, start by checking whether Glow recorded an order points activity, then review the order and settings that control order earning.

Why didn't my customer earn points for an order?

Sergey Rebbe

Larry Brager

Brandon Swift

Diagnose common setup, widget, order, reward, login, access, and sync issues.

Troubleshooting

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