If the loyalty widget's Sign in, Login, or Create account links do not open the right page, check two places:
The links saved in Glow.
Your Shopify Customer accounts settings.
Glow uses the paths saved in Settings > Account Settings > Links and adds your Shopify domain in front of them. For most Shopify stores, the defaults are:
Login Link:
/account/loginRegister Link:
/account/register
Do not paste your full store URL into these fields.
Check the links in Glow
In Glow, go to Settings > Account Settings, then open the Links tab.
Make sure:
Login Link is a path such as
/account/login.Register Link is a path such as
/account/register.The fields do not include
https://,http://, or your store domain.The paths start with
/.
Click Save Settings after making changes.
Check Shopify customer accounts
In Shopify admin, go to Settings > Customer accounts.
Use this page to confirm that your store's customer account flow is available and that authentication is set up the way you expect.
On stores using Shopify's current customer accounts, both /account/login and /account/register may lead to the same Shopify sign-in page. That can be normal because Shopify lets customers sign in or create an account from the same flow.
If your store uses a custom customer account app, a custom theme route, or a different account flow, copy only the path part into Glow. For example, if your working account page is:
enter:
/apps/customer-accounts/login
Test the links
After saving your Glow settings:
Open your storefront in a private or incognito browser window.
Open the loyalty widget.
Click Sign in, Login, or Create account.
Confirm the link sends shoppers to the expected Shopify account page.
Testing while you are already signed in can be confusing because Shopify may skip the sign-in screen or redirect you to the account page.
Common causes
The full URL was entered in Glow
Glow expects a path, not a full URL. Use /account/login, not https://your-store.com/account/login.
Shopify customer accounts are not set up as expected
If the same path also fails when you open it directly in the browser, fix the customer account setup in Shopify first.
Your store uses Shopify's current customer accounts
This usually means customers see one sign-in flow that also lets them create an account. In that case, /account/login and /account/register may both open the same Shopify customer account page.
You are testing while signed in
Sign out, or test in a private browser window, so you can see what a new shopper sees.
A storefront password or theme customization is changing the route
On development stores or password-protected stores, customers may need to pass the storefront password page before they can reach account pages. Custom themes or account apps can also change which path should be used.
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