Your order earning rate controls how many points customers earn when they place an order.
In Glow, this setting means:
> How many points should customers earn for each 1 unit of your Shopify store currency?
For example, if your store currency is USD:
Setting | What a |
| About |
| About |
| About |
Glow uses your main Shopify store currency for this setting.
Choose a simple starting rate
A good starting rate is usually easy for customers to understand and affordable for your store.
Before choosing the number, decide what your rewards should be worth. Then work backward.
For example, if a $5 off reward costs 500 points:
At
1point per$1, a customer would usually need about$500in eligible spend to earn that reward from orders.At
5points per$1, a customer would usually need about$100in eligible spend to earn that reward from orders.At
10points per$1, a customer would usually need about$50in eligible spend to earn that reward from orders.
The right number depends on your margins, average order value, and how quickly you want customers to reach rewards.
Set the order earning rate during setup
During the setup wizard, Glow asks for this rate on the Reward New Purchases step.
To set it:
Enter the number of points customers should earn for each
1unit of currency spent.Choose whether shipping and tax should count toward points.
Continue through the wizard and review your setup before launch.
Glow supports whole numbers and decimals up to four decimal places. For example, you can use 10, 0.5, or 2.25.
Glow rounds the final purchase points after calculating the order.
Change the order earning rate later
You can update the same setting after launch.
To change it:
In Glow, open Settings > Account Settings.
Select the Rewards tab.
Make sure Place an Order is checked under Reward Types.
Update the field for purchase points.
Choose the Shipping & Taxes setting you want.
Click Save Settings.
Decide whether shipping and tax should count
The Shipping & Taxes setting controls which order amount Glow uses for the base purchase-point calculation.
Setting | What Glow uses |
Include Shipping & Tax | The order total, including shipping and tax. |
Exclude Shipping & Tax | The Shopify order subtotal. |
If customers are earning more points than you expected, check this setting first.
Why the final points may be different
The order earning rate is the base calculation. Other Glow settings can still change the final points awarded.
For example:
Collection Bonuses can add points or override normal product points for products in specific Shopify collections.
Order Rules can award fixed points, multiply points, or exclude points based on order details.
VIP multipliers can increase or change points for eligible customers.
If Place an Order is turned off, customers will not earn standard purchase points.
For the clearest launch, start with a simple order earning rate first. Add bonuses, rules, and VIP multipliers after you have tested the basic math.
Check your math before launch
Before announcing your program, test a few example orders on paper:
Pick a common order value from your store.
Multiply it by your order earning rate.
Apply your shipping/tax choice.
Add any collection bonuses, order rules, or VIP multipliers you plan to use.
Compare the result to the reward cost you want customers to reach.
If the customer reaches a valuable reward too quickly, lower the order earning rate or increase the reward cost. If rewards feel too far away, raise the order earning rate or lower the reward cost.
Troubleshooting
Customers are earning too many points
Check these items:
Shipping & Taxes may be set to Include Shipping & Tax.
A Collection Bonus may be adding extra points.
An Order Rule may be multiplying or replacing the normal points.
A customer may have a VIP multiplier.
Customers are not earning order points
Check these items:
Place an Order is enabled in Settings > Account Settings > Rewards.
The order has a customer that Glow can match to a valid Shopify customer.
The order is eligible under your order rules, customer eligibility settings, refunds/returns settings, and other loyalty controls.
The order has not already been awarded points.
The points show a decimal in settings
That is expected. Glow displays the order earning rate with four decimal places, even when the value is a whole number. For example, 1 may appear as 1.0000.
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