Connect Judge.me to Glow when you want customers to earn loyalty points after they leave an eligible Judge.me review.
Glow saves your review point amount and uses Judge.me webhooks to listen for new reviews. When Judge.me sends Glow a supported review event and Glow can match the reviewer to a Shopify customer, Glow awards the configured points automatically.
Before you start
You need:
Judge.me installed and collecting reviews for your Shopify store.
Access to your Judge.me private API token.
At least one safe test customer you can use for a review test.
Glow does not backfill points for older reviews when you turn this on. Use a new test review after saving the integration.
Open the Judge.me integration
In Glow, go to Integrations.
Find Judge.me.
Click the settings button.
Enable review points
Set Connection to Enabled.
Enter the number of points customers should earn in points per eligible review.
Paste your Judge.me private API token.
Click Save Settings.
When you save, Glow tries to create or confirm the required Judge.me webhook connection for your store.
If Glow shows a webhook sync warning, check that the private API token is correct, then save again.
What customers see
When the integration is enabled, Glow can show Leave a Judge.me review as an automatic earning method in the customer widget.
Customers still leave reviews through your Judge.me review experience. Glow does not replace the Judge.me review form.
How points are awarded
Glow awards review points when all of these are true:
The Judge.me integration is enabled in Glow.
points per eligible review is at least 1.
Judge.me sends Glow a supported new-review webhook.
The webhook includes a reviewer that Glow can match to a Shopify customer.
The customer is not excluded from your loyalty program.
Glow has not already awarded points for that same Judge.me review ID.
Each Judge.me review ID can earn points only once.
Test the setup
After saving the integration, run a controlled test:
Use a test Shopify customer that exists in Glow.
Leave a new Judge.me review using that customer.
Wait for Judge.me to send the webhook.
In Glow, open the customer's member profile or point activity.
Confirm that the customer's point balance increased by the review point amount.
If you also use Klaviyo or merchant webhooks, Judge.me review awards can trigger the related Glow events after points are awarded.
Turn Judge.me review points off
To stop awarding points for Judge.me reviews:
Go to Integrations > Judge.me.
Set Connection to Disabled.
Click Save Settings.
When disabled, Glow removes the Glow-managed Judge.me webhook connection when it can.
Common issues
Glow shows a webhook sync warning
Check the Judge.me private API token and save again.
If the warning continues, confirm that Judge.me is installed for the same Shopify store connected to Glow.
A review did not award points
Check these items first:
The integration is set to Enabled.
The review happened after the integration was saved.
The customer exists in Glow as a Shopify customer, not only as a manual member.
The review is tied to the same Shopify customer that exists in Glow.
The same Judge.me review has not already awarded points.
The customer is not excluded from loyalty earning.
Your loyalty program is not paused or disabled.
I changed the point amount, but old reviews did not update
Changing the point amount affects new review webhook events. It does not recalculate or backfill points for reviews that were already processed.
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