Adding Glow to Your Shopify POS
When you install Glow in your Shopify store, you can integrate it as a tile in your POS system. This allows you to quickly redeem rewards for customers without leaving the POS app.
How to Add a Glow Tile in Shopify POS
Open your Shopify POS app and tap "Add tile".
From the menu, select "App".
Choose Glow from the app list.
Select "App Extension" and click "Add".
Once added, the Glow icon will appear on your POS homepage, allowing you to start redeeming rewards seamlessly.
Visual Steps
Visual Steps
These images show the process outlined above
Once added, the Glow icon will appear on your POS homepage, allowing you to start redeeming rewards.
Optional: Adding the Glow Admin Portal
For easier access to your Glow admin panel within the POS system, you can repeat the steps above but select the Glow app website instead. This tile isn't required but is useful for managing customer points, adjusting balances, or adding new rewards directly from the POS.
Redeeming Rewards with Glow POS
Select a customer in the POS system.
Tap the Glow tile to view their point balance and available rewards.
Choose a reward to generate a discount code for the customer.
If email notifications are enabled, the customer will receive an email confirming their points were redeemed.
Go to the Discounts tab and apply the newly created discount code to the order.
Make sure to click on the discount tab to apply the code that was just redeemed.
What Happens if the Customer Changes Their Mind?
If a customer decides not to complete the transaction, the discount code will still be available for future use. The customer can redeem it in-store during their next visit or apply it to purchases in your online store.
Troubleshooting & Recommended Settings
To ensure a smooth experience when redeeming rewards via Shopify POS, follow these recommendations:
Enable Guest Checkout – Most POS customers do not register an online account and are considered guests. To prevent issues with reward redemption, make sure guest checkout is enabled in your Shopify settings.
Verify Customer Selection – Before redeeming rewards, ensure the correct customer profile is selected in POS to avoid applying discounts to the wrong order.
Check Discount Code Application – After redeeming a reward, go to the Discounts tab and manually apply the generated discount code to the order.
Confirm Email Notifications – If you want customers to receive an email confirmation when points are redeemed, check that email notifications are enabled in your Glow settings.
Handling Unused Discount Codes – If a customer does not complete their purchase, the discount code will still be available for future use. They can apply it in-store during their next visit or use it for online purchases.
Account Linking for Online Redemption – If a store is not using Shopify’s new passwordless accounts, customers must register online using the same email address they used in-store to redeem their discount codes. This ensures their rewards and purchase history remain linked across both in-store and online transactions.
By following these best practices, you can ensure a smooth reward redemption process and provide a seamless experience for your customers.
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Please let us know if you have any questions.
Sincerely,
The Glow Team