Glow

Use the order points setting to decide how many points customers earn for purchases, and use Shipping & Taxes to decide which order amount Glow should use.

How do I set points for orders and exclude shipping or tax?

Not directly from the Excluded Customer Tags field in Glow. That setting only stops loyalty notification emails for customers with matching Shopify tags.

Can I stop certain customer tags from earning points?

Glow can remove points after Shopify refunds and approved returns, but only if the matching settings are turned on before the refund or return event is processed.

What happens to points when an order is refunded or returned?

Yes, but only if you turn on Glow's unpaid-order setting.

Can customers earn points before an order is paid?

Use this reference when you are creating a custom order rule and want to know what each Data Field means.

Which fields can I use in custom order rules?

Use Collection Bonuses when products in a Shopify collection should earn a different number of points than your normal order earning rate.

How do I award different points for specific collections?

Use Custom Rewards when you want to award points for an action Glow cannot automatically verify on its own.

How do I award points for custom customer actions?

Use an order rule when you want customers to earn order points for Shopify POS purchases, but not for online store purchases or other sales channels.

How do I award points only for Shopify POS orders?

Glow awards points through the earning types you enable for your loyalty program. Most stores start with points for signup and purchases, then add birthday points, anniversary points, referrals, collection…

How do I award points to Shopify customers?

Custom order rules let you change how many points customers earn when an order matches specific conditions. Use them when your normal points-per-order setting is too broad for the way…

How do I create custom order rules for points?

Point expiration lets Glow set a member's point balance to 0 after a period of inactivity. Use it when you want old unused point balances to stop staying active forever.

How do I set customer points to expire?

Customers enter their birthday in the Glow loyalty widget on your storefront.

Where do customers enter their birthday?

Sergey Rebbe

Chris Rak

Brandon Swift

Set up point earning, order rules, collection bonuses, lifecycle awards, and VIP earning logic.

Points And Earning Rules

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