Use Settings > Email Templates to enable and schedule Glow's automated reminder emails. The schedule controls are inside each email template, not in a separate calendar page.

Glow has three reminder-style templates:

Check these settings first:

If a template shows Upgrade, that reminder is not available on your current plan.

The Points Expiration Notice warns members before their points expire.

The expiration notice options are 3 Days before expiration, 7 Days before expiration, 14 Days before expiration, and 30 Days before expiration.

If your points are set to Never Expire, Glow shows a warning and the expiration notice will not be sent. Turn on point expiration first if you want to use this email.

Glow checks for upcoming point expirations once per day. The email is not sent at the exact minute a customer's points reach the selected window.

The Points Balance Reminder periodically reminds members that they have points available.

The balance reminder interval options are Every 30 Days, Every 60 Days, and Every 90 Days.

The recipient options are All active members eligible for rewards and All active members.

Use All active members eligible for rewards when you only want to remind members who have enough points for your lowest-cost reward. Use All active members when you want to remind any included member with a point balance greater than 0.

Glow shows the current number of members eligible to receive the Points Balance Reminder on the template page.

The Discount Code (Reminder) periodically reminds members that they have unused discount codes.

The discount reminder interval options are Every 30 Days, Every 60 Days, and Every 90 Days.

Glow only sends this reminder to included members who have at least one unused discount code.

Glow checks reminder eligibility once per day.

For Points Expiration Notice, Glow looks for included members who:

For Points Balance Reminder, Glow looks for included members who:

For Discount Code (Reminder), Glow looks for included members who:

If Klaviyo or webhooks are enabled, Glow's scheduled reminder checks can also dispatch the matching Klaviyo events or webhook events. This article focuses on Glow's customer emails.

The Points Balance Reminder and Discount Code (Reminder) are paid-plan reminder templates. Upgrade to a paid plan before using those reminders.

Point expiration is probably set to Never Expire. Go to Settings > Account Settings > Behavior and turn on a point expiration window before using the expiration notice.

Check that the member has a point balance greater than 0, is included in your loyalty program, and matches the selected Recipients setting.

Also check whether the member already received the reminder recently. Glow waits for the selected 30, 60, or 90 day interval before sending another one.

Check that the member has an unused Glow discount code. Used, disabled, expired, or otherwise unavailable discount codes are not treated as unused codes for this reminder.

That is expected. Glow checks reminder eligibility once per day. Saving a schedule changes future reminder checks; it does not immediately send the email to every eligible member.