Our plan limits are based on "Active Member Count". An "Active Member" is a member of your loyalty program who has points. Members with a zero point balance are not counted toward the limits on your plan.
Related Articles:
- How can customers redeem their points?
- Can customers use more than one discount code on an order?
- How can I offer a product as a reward?
Please let us know if you have any questions.
Sincerely,
The Glow Team