Why didn't my customer receive points for their order?

If you've enabled (via the setup wizard), Glow to award points for orders, but aren't seeing points being allocated to your customers, ensure the order has been marked as paid.

Glow will only award points on orders that have been marked paid. Any orders pending payment will have points awarded for them as soon as the order status is updated to "paid" from within Shopify.

To automatically set all orders as paid, you can log in to your Shopify account, go to "Settings > Payments," and find the section for "Payment Authorization".

Here, select "Automatically Capture Payments for Orders" and click "Save".

Related Articles:

• How can customers redeem their points?

• Can customers use more than one discount code on an order?

• How can I offer a product as a reward?

• Need help customizing Glow?

Please let us know if you have any questions.

Sincerely,
The Glow Team