Percentage and free shipping rewards let customers exchange points for popular Shopify discount types.

Use a percentage reward when you want customers to get a percent off their order, such as 10% or 15% off.

Use a free shipping reward when you want customers to exchange points for free shipping, with or without a minimum order amount.

Before you create the reward, decide:

The point cost and the discount value are different settings. The point cost is what the customer spends. The discount value is what the customer receives.

From your Glow dashboard, go to Rewards > Manage Rewards, then select Add Reward.

Give the reward a clear customer-facing name. Customers will see this name when they redeem their points.

In Reward Type, choose Percentage Off.

Enter the point cost in How many points does this reward cost?

Then enter the percentage in Reward Value.

For example, to let customers spend 1,200 points for 15% off:

Glow may also show Total spent to qualify for reward under the point cost. This is an estimate based on your store's points-per-purchase earning rule. It is not the reward value.

Use Discount Applies to to decide which orders can use the percentage discount code created by this reward.

You can choose:

If you choose Order above a minimum amount, enter the minimum order amount.

If you choose Single Product or Single Collection, Glow will ask you to select the product or collection.

From Rewards > Manage Rewards, select Add Reward again.

Give the reward a clear name, then choose Free Shipping in Reward Type.

Enter the point cost in How many points does this reward cost?

Free shipping rewards do not use the Reward Value field. When you choose Free Shipping, Glow hides that field because the discount value is free shipping.

Choose where the free shipping discount applies:

For example, to let customers spend 2,000 points for free shipping on orders over $50:

Free shipping rewards are shipping discounts, so Glow does not show the normal shipping-discount combination option for this reward type.

Percentage and free shipping rewards use the same general reward settings as other discount rewards.

Review these before saving:

Use How many times can the reward be redeemed? to control how often customers can exchange points for the reward.

Use Once redeemed, how many times can the customer use the discount? to control how many times the generated discount code can be used.

For most rewards, 1 is the safest discount-use setting because the discount code can only be used once.

Use Discount Code Prefix if you want generated discount codes to start with a recognizable prefix, such as PERCENT15- or SHIP50-.

Set Enabled? to Enabled, then select Save Reward.

After saving, Glow sends you back to the Manage Rewards page.

The saved list shows:

For a percentage reward, the Value column shows the percent off, such as 15.00% Off.

For a free shipping reward, the Value column shows Free Shipping.

The Cost column shows how many points the customer needs to redeem the reward.

When a customer has enough points, they can redeem the reward in the customer-facing rewards widget.

For a percentage reward, Glow creates a percentage discount code and subtracts the reward's point cost from the customer's balance.

For a free shipping reward, Glow creates a free shipping discount code and subtracts the reward's point cost from the customer's balance.

Before relying on a new reward in your live loyalty program, test it with a customer who has enough points.

If the reward has a minimum order amount, product restriction, collection restriction, purchase type setting, or combination setting, test that behavior at checkout too.

Make sure the reward is enabled and the customer has enough points to redeem it.

Also check whether the reward is limited to a VIP tier or has order restrictions.

Percentage rewards require a Reward Value because Glow needs to know the percent discount to create.

Free shipping rewards do not require a reward value. If you are creating a free shipping reward, make sure Reward Type is set to Free Shipping.

This is expected. In the current reward editor, free shipping rewards can apply to all orders or orders above a minimum amount.

Check the reward's minimum order amount, purchase type, and discount combination settings.

If the reward requires a minimum order amount, make sure the checkout meets that minimum.

If the discount is being used with other discounts, make sure the combination settings allow that combination in Shopify.

Check Reward Value.

For a percentage reward, entering 15 creates a 15% discount. The point cost only controls how many points the customer spends.