Once a customer clicks the launcher button, a modal is shown (all mobile-responsive) that prompts them to create an account or login. This uses the same registration and login as your normal site. The URL never changes from your site URL and they will never be directed elsewhere.
Point Balance and Options
Once logged in, they are presented with the different ways they can earn points. These can all be customized and enabled/disabled depending on which you'd like to offer.
Once a customer has enough points to redeem for a reward, they can visit the "Redeem Points" tab and see the rewards available to them as well as how many points they'll need to reach the next reward tier.
When they redeem a reward, a discount code will be generated just for them that is valid for a single use. This discount code will be saved to their account and they can access it at any point from the "Discount Codes" tab. They have the option then to automatically copy the code to their clipboard to use during checkout. Once a code has been used, it is removed from the "Discount Codes" tab.
Customer info on the backend
You get info on each customer in the backend. You'll see totals for their account, broken down by earning type, graphs of recent activity, and be able to adjust points manually.
Logo and Colors
You can setup your brand colors and upload your logo and that will carry across your widget and email notifications that go out to your customers. We have a simple setup wizard that you go through at signup that will take you through setting everything up.
- How can customers redeem their points?
- Can customers use more than one discount code on an order?
- How can I remove the Glow branding from my widget
Please let us know if you have any questions.
The Glow Team