If bots are creating customer accounts or loyalty members, use Shopify's spam protection to reduce bot signups and Glow's member creation blocklist to stop matching email addresses from becoming new loyalty members.

Start with Shopify's spam protection, because that helps prevent bot signups at the storefront level.

Then use Glow's Block New Member Creation by Email setting when you know the exact emails, email domains, or email patterns you want Glow to ignore.

In Shopify admin:

Shopify spam protection helps reduce spam before the customer reaches Glow. Shopify controls this setting, so the exact options can vary by store and theme.

Use this when you already know which emails or domains are creating unwanted loyalty members.

In Glow:

- Blocked Exact Emails for specific addresses, such as spam@example.com. - Blocked Domains for all emails from a domain, such as tempmail.com. - Blocked Regex Patterns only when you need advanced matching and are comfortable with regular expressions.

After this is enabled, Glow will not create a new loyalty member when the customer's email matches one of your blocked rules.

The blocklist stops new Glow loyalty member records from being created for matching emails.

It does not:

Use Shopify spam protection to reduce bot account creation at the storefront, and use the Glow blocklist to prevent matching emails from becoming new Glow loyalty members.

If bot members already exist in Glow, review them before changing balances. Do not remove points from real customers unless that matches your store's loyalty policy.

For clearly unwanted bot members, you can:

Signup points can make a new loyalty member active immediately. If bots are actively creating accounts and earning signup points, consider temporarily turning off signup points while you clean up the issue.

To review signup points:

Turn signup points back on when you are comfortable with the protections in place.