FAQ - Frequently Asked Questions

Search for the most frequently asked questions by users of Glow Loyalty for Shopify.

19 articles
Larry Brager avatarBrandon Swift avatar
Written by Larry Brager and Brandon Swift

What kinds of rewards can I give my customers?

Using Glow, you can offer a variety of rewards including custom discounts, free shipping and free products
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Written by Larry Brager. Updated over a week ago

How to enable the bot filter in Shopify

If you have bots creating spam accounts, you can help reduce this with ReCaptcha tools in Shopify
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Written by Larry Brager. Updated over a week ago

How does pricing work on Glow?

Compare the different pricing plans for Glow
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Written by Larry Brager. Updated over a week ago

What do my customers see?

The widget has a few different customer views
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Written by Brandon Swift. Updated over a week ago

How can customers redeem their points?

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Written by Brandon Swift. Updated over a week ago

How can I give a customer points or deduct points from a customer?

You can manually add or subtract points from a customer at any time.
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Written by Brandon Swift. Updated over a week ago

What is an active member?

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Written by Brandon Swift. Updated over a week ago

How can I remove the Glow branding from my widget?

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Written by Brandon Swift. Updated over a week ago

Why didn't my customer receive points for their order?

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Written by Brandon Swift. Updated over a week ago

Why aren't my login and registration links working?

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Written by Brandon Swift. Updated over a week ago

Does Glow do custom development?

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Written by Brandon Swift. Updated over a week ago

Where do customers enter their birthday?

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Written by Brandon Swift. Updated over a week ago

Why aren't discount codes working?

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Written by Brandon Swift. Updated over a week ago

Does Glow work with Shopify POS?

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Written by Brandon Swift. Updated over a week ago

Can customers use more than one discount code on an order?

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Written by Brandon Swift. Updated over a week ago

Why are accounts being automatically created?

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Written by Brandon Swift. Updated over a week ago

Can I award points for likes and shares on facebook and instagram?

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Written by Brandon Swift. Updated over a week ago

Can I pause my loyalty program?

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Written by Brandon Swift. Updated over a week ago

How can I cancel my account?

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Written by Brandon Swift. Updated over a week ago